Odessa is seeking a senior delivery executive to partner with our customers and internal stakeholders to consistently deliver high-value solutions to meet customer needs. The candidate will manage a portfolio of accounts through the full customer life cycle: late-stage sales, onboarding, implementation, retention, and expansion.  To be successful in this role you need to have an in-depth knowledge of the customer, effective knowledge of the product, and extensive domain expertise. 

This is a highly visible leadership role, capable of influencing and communicating with all levels of stakeholders at customers and across a highly matrixed Odessa environment.  The ultimate responsibility for customer satisfaction and success (both execution and financial) of all projects while leading a diverse team.  You are the “CEO” of the account(s): a trusted partner with the customer and an internal champion of sustainable and profitable growth. 

Responsibilities and Duties

• Overall responsibility for customer satisfaction in the full life cycle
• Drive the growth and profitability of accounts
• Develop and meet account plans, identify and execute on opportunities to grow additional revenue
• Provide a proactive, strategic, consultative, and insight-driven solutions approach to help the customer achieve their long-term vision
• Responsible for cultivating and expanding relationships with senior customer stakeholders
• Ensure a positive and meaningful customer experience
• Provide leadership for all internal team members: coach and mentor
• Inspire and motivate team members, most of who are remote
• Effectively communicate | active collaborator
• Contribute to organization change by driving through internal roadblocks and passing best practices throughout the organization
• Consistently drive value for customers and Odessa
• Partner with all functions to achieve customer success
• Lead teams to produce quality deliverables with reasonable deadlines
• Escalation point for delivery teams
• Customer advocate within the product group
• Communicate customer needs to the product team for priorities and roadmap items
• Ability to understand and explain complex technical solutions

Skills & Qualifications

• 10+ years of senior client delivery experience
• 5+ years experience in the Equipment Leasing/Asset Lending Industry
• Knowledge of the Software Delivery Life-cycle models and ability to tailor as needed.
• Bachelor’s Degree in IT/Business Administration or similar field; Master’s preferred
• Solid technical (functional or software engineering) background
• Project management and consultative solutions selling experience
• Strategic account management with a proven track record
• Proven leadership skills, trusted advisor
• Ability to collaborate and communicate effectively across a matrixed organization
• Ability to influence and persuade stakeholders at all levels
• Ability to manage highly pressurized situations and adapt to rapidly changing processes and priorities
• High emotional intelligence to adapt as needed, overcome challenges, defuse conflict and be resilient
• Strong proactive problem-solving skills, detail-oriented
• Strong critical thinking and analytical skills
• Contracts negotiation experience

Ability to travel up to 50% including international