Delivery Executive

Philadelphia, Pennsylvania, United States | Delivery | Full-time | Fully remote

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Odessa is seeking a senior delivery executive to partner with our customers and internal stakeholders to consistently deliver high-value solutions to meet customer needs. The candidate will manage a portfolio of accounts through the full customer life cycle: late-stage sales, onboarding, implementation, retention, and expansion.  To be successful in this role you need to have an in-depth knowledge of the customer, effective knowledge of the product, and extensive domain expertise. 

This is a highly visible leadership role, capable of influencing and communicating with all levels of stakeholders at customers and across a highly matrixed Odessa environment.  The ultimate responsibility for customer satisfaction and success (both execution and financial) of all projects while leading a diverse team.  You are the “CEO” of the account(s): a trusted partner with the customer and an internal champion of sustainable and profitable growth. 

 

Responsibilities and Duties

  • Overall responsibility for customer satisfaction in the full life cycle
  • Drive the growth and profitability of accounts
  • Develop and meet account plans, identify and execute on opportunities to grow additional revenue
  • Provide a proactive, strategic, consultative, and insight-driven solutions approach to help the customer achieve their long-term vision
  • Responsible for cultivating and expanding relationships with senior customer stakeholders
  • Ensure a positive and meaningful customer experience
  • Provide leadership for all internal team members: coach and mentor
  • Inspire and motivate team members, most of who are remote
  • Effectively communicate | active collaborator
  • Contribute to organization change by driving through internal roadblocks and passing best practices throughout the organization
  • Consistently drive value for customers and Odessa
  • Partner with all functions to achieve customer success
  • Lead teams to produce quality deliverables with reasonable deadlines
  • Escalation point for delivery teams
  • Customer advocate within the product group
  • Communicate customer needs to the product team for priorities and roadmap items
  • Ability to understand and explain complex technical solutions

 

Skills & Qualifications

  • 10+ years of senior client delivery experience
  • 5+ years experience in the Equipment Leasing/Asset Lending Industry
  • Knowledge of the Software Delivery Life-cycle models and ability to tailor as needed.
  • Bachelor’s Degree in IT/Business Administration or similar field; Master’s preferred
  • Solid technical (functional or software engineering) background
  • Project management and consultative solutions selling experience
  • Strategic account management with a proven track record
  • Proven leadership skills, trusted advisor
  • Ability to collaborate and communicate effectively across a matrixed organization
  • Ability to influence and persuade stakeholders at all levels
  • Ability to manage highly pressurized situations and adapt to rapidly changing processes and priorities
  • High emotional intelligence to adapt as needed, overcome challenges, defuse conflict and be resilient
  • Strong proactive problem-solving skills, detail-oriented
  • Strong critical thinking and analytical skills
  • Contracts negotiation experience

Ability to travel up to 50% including international