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| Delivery | Full-time | Fully remote
, ,Odessa is seeking an Account Delivery Executive, Program Management, with experience in Software implementations to partner with our customers and internal stakeholders to consistently deliver high-value solutions to meet customer needs. The candidate will manage a portfolio of accounts through the full customer life cycle: late-stage sales, onboarding, implementation, retention, and expansion. To be successful in this role you need to have an in-depth knowledge of the customer, effective knowledge of the product, and extensive domain expertise.
This is a highly visible leadership role, capable of influencing and communicating with all levels of stakeholders at customers and across a highly matrixed Odessa environment. The ultimate responsibility for customer satisfaction and success (both execution and financial) of all projects while leading a diverse team. You are the “CEO” of the account(s): a trusted partner with the customer and an internal champion of sustainable and profitable growth.
Responsibilities and Duties
- Overall responsibility for customer satisfaction in the full life cycle
- Drive the growth and profitability of accounts
- Develop and meet account plans, identify and execute on opportunities to grow additional revenue
- Provide a proactive, strategic, consultative, and insight-driven solutions approach to help the customer achieve their long-term vision
- Responsible for cultivating and expanding relationships with senior customer stakeholders
- Ensure a positive and meaningful customer experience
- Provide leadership for all internal team members: coach and mentor
- Inspire and motivate team members, most of who are remote
- Effectively communicate | active collaborator
- Contribute to organization change by driving through internal roadblocks and passing best practices throughout the organization
- Consistently drive value for customers and Odessa
- Partner with all functions to achieve customer success
- Lead teams to produce quality deliverables with reasonable deadlines
- Escalation point for delivery teams
- Customer advocate within the product group
- Communicate customer needs to the product team for priorities and roadmap items
- Ability to understand and explain complex technical solutions
Skills & Qualifications
- 10+ years of senior client delivery experience
- Knowledge of the Software Delivery Life-cycle models and ability to tailor as needed.
- Bachelor’s Degree in IT/Business Administration or similar field; Master’s preferred
- Solid technical (functional or software engineering) background
- Project management and consultative solutions selling experience
- Strategic account management with a proven track record
- Proven leadership skills, trusted advisor
- Ability to collaborate and communicate effectively across a matrixed organization
- Ability to influence and persuade stakeholders at all levels
- Ability to manage highly pressurized situations and adapt to rapidly changing processes and priorities
- High emotional intelligence to adapt as needed, overcome challenges, defuse conflict and be resilient
- Strong proactive problem-solving skills, detail-oriented
- Strong critical thinking and analytical skills
- Contracts negotiation experience
- Preferably, experience in Equipment Leasing, Asset Finance, or ERP Software
- Ability to travel up to 50% including international